SHIPPING & RETURNS

UK SHIPPING IS FREE

All items shipped within the UK are sent via Royal Mail Recorded Delivery or Royal Mail Guaranteed Delivery. Stock items with be dispatched within 2-3 working days. Parcels are aimed to be delivered within 3 – 4 working days. A signature will be required to obtain your parcel.

Please contact us if you require express delivery (subject to additional charges).

Once your order has been successfully proceeded you will receive a confirmation email.

Once your order has been shipped you will receive a confirmation email with tracking details. You can track your order on the Royal Mail website.

If you have not received any of the confirmation emails, or your order has not arrived within 10 days of dispatch, please email us at info@alexandraklimek.com, so we can raise an investigation.

All items are shipped from our studio in London.

INTERNATIONAL STANDARD SHIPPING £20

All international orders are sent via Royal Mail. On occasions, we may use alternative third-party couriers. Stock items with be dispatched within 2-3 working days. Parcels are aimed to be delivered within 7 – 14 working days. A signature will be required to obtain your parcel.

Please contact us if you require express delivery (subject to additional charges).

Once your order has been successfully proceeded you will receive a confirmation email.

Once your order has been shipped you will receive a confirmation email with tracking details. You can track your order on the Royal Mail website.

If you have not received any of the confirmation emails, or your order has not arrived within 10 days of dispatch, please email us at info@alexandraklimek.com, so we can raise an investigation.

TAXES AND DUTIES:

All prices are exclusive of tax and duties. Please note that you will be responsible for import taxes, customs duties and fees levied by the destination country if your order has been placed from outside the UK.
Customs, duties, and taxes vary from country to country, please check with your local customs agency for details and estimated costs.